Refund policy

Return & Refund Policy

Due to the nature of our handcrafted skincare products, all sales are final. We do not accept returns or exchanges. Once a product leaves our warehouse, it cannot be reused or resold.

We carefully inspect and package every order before shipment. Any damage that occurs during transit is the responsibility of the shipping carrier and is not considered our fault. We are not responsible for items that are damaged, lost, or delayed once an order has been shipped.

The only situation in which we will offer a replacement is if you receive an incorrect item due to an error on our part. If this occurs, please contact us by email with clear photos of the item you received. Claims for incorrect items must be submitted on the same day the order is delivered and within 12 hours of delivery. Requests submitted after this timeframe cannot be reviewed.

Once an order is in transit, responsibility for the package lies with the shipping carrier. Once an order is marked as delivered by the carrier, responsibility transfers to the customer. Shipping fees are non-refundable.

Due to hygiene and safety reasons, used or opened skincare products are not eligible for return, replacement, or refund under any circumstances.